How a Mutual People Pledge Transformed the People Experience at TIAA with Amanda Crafton

What happens when an organization shifts its focus to creating an unparalleled employee experience? In today’s episode, Vicki Flier Hudson and Jeff Bond chat with Amanda Crafton, Vice President of Associate Experience at TIAA. TIAA was founded by Andrew Carnegie after recognizing teachers retire without enough money to live on. Through their belief that everyone should be able to retire with dignity, they serve those who serve others by providing investment and insurance services.

Amanda shares invaluable insights on how to implement a hybrid model like their ‘Work for My Day,’ the importance of listening to employees in creating a change management plan, and how a two-way commitment between a company and its associates can transform the corporate landscape, boosting both satisfaction and productivity.

Tune in to hear as Amanda, Vicki, and Jeff dissect the importance of understanding the employee experience, capturing the right moments, and engaging senior leadership effectively.

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